Privacy Policy

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We at Jesal Sweet House recognise the importance of your privacy and are committed to ensuring that you know how your information is being used. This policy describes how your personal data is collected, used, processed, disclosed, and maintained by Jesal Sweet House (heretofore referred to as “the Company”) in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

Please read and understand this policy carefully. If you do not agree with our policies and practices regarding your user information, you may choose to discontinue using our Website. By accessing our Website, creating an account, or placing an order, you expressly consent to the Company’s collection, use, and disclosure of your personal data in accordance with this Privacy Policy and our Terms of Use.

1. Applicability of the Policy

This policy applies to all personal data collected by the Company through this Website, including but not limited to information entered during checkout, account creation, emails or WhatsApp inquiries exchanged with the Company, and any subscription forms submitted to us.
This policy does not apply to, nor does the Company take responsibility for, any information collected by third parties (such as third-party payment gateways, external delivery/courier service providers, or advertisement links). The Company is not responsible for any information you share directly with third-party service providers.

2. Nature of Information Collected

  • Personally Identifiable Information: Your name, phone number, email address, billing address, shipping address, date of birth (optional), and payment card details processing tokens.
  • Technical and Usage Data: IP addresses, browser types, device information, location data, traffic data, and details gathered via cookies or tracking technologies to optimize your shopping experience.
  • User Communications: Records of your product reviews, feedback, or customer service correspondence with our team.

3. Use of Your Information

The information we collect on this Website is processed to deliver a premium, seamless shopping experience. Specifically, your data is used to:

  • Process, pack, and ship your orders of fresh sweets and savouries.
  • Manage your user account, verify secure transactions, and prevent fraudulent activities.
  • Provide personalized customer support and track deliveries across Malaysia.
  • Send targeted updates, seasonal promotions, and administrative notices (provided you have opted-in to receive marketing materials).
The Company will never sell, rent, or publish your personal information to third parties for marketing purposes without your explicit consent.

4. Disclosure of Your Information

To successfully process and deliver your orders, the Company may share relevant portions of your data with trusted partners, subject to strict confidentiality agreements:
  • Service Providers: Logistics, courier, and delivery companies tasked with bringing products to your doorstep; third-party payment gateways ensuring secure financial transactions.
  • Internal Affiliates: Our subsidiaries or internal operational teams handling packaging and fulfillment.
  • Legal Compliance: The Company will comply with lawful requests and directions from Malaysian governmental, law enforcement, or regulatory authorities if required to do so in good faith under applicable laws.

5. Data Security

The safety of your personal data is our utmost priority. All database information is stored on secure servers protected by industry-standard firewalls and encryption protocols.
As a user of this Website, you share the responsibility for data security. You must safeguard your account login credentials and not share your username or password with any external parties. While we implement rigorous, reasonable safeguards to protect your personal data against unauthorized loss, misuse, or alteration, please note that no method of transmission over the Internet is completely foolproof or impenetrable.

6. Accessing and Updating Your Information

Under the PDPA 2010, you hold the right to access, alter, correct, or update your personal information. You can manage your account information directly by logging into your profile on our Website. You may also request the withdrawal of your consent for marketing communications at any time. The Company reserves the right to retain order history and billing logs as necessary to comply with financial auditing and Malaysian statutory requirements.

7. Age Restrictions

Our online purchasing services are intended for individuals who are 18 years of age or older. If you are under the age of 18, you may only use this Website and make purchases under the supervision of a parent or legal guardian. If we learn that we have accidentally collected personal data from an individual under 18 without parental consent, we will take immediate steps to delete that data from our servers.

8. Governing Law

This Privacy Policy, our website operations, and any separate agreements whereby we provide services to you shall be governed by, construed, and enforced strictly in accordance with the laws of Malaysia. Any disputes arising under this policy shall fall under the exclusive jurisdiction of the Malaysian courts.